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FAQS - Frequently Asked Questions

1.  Why are your prices so low?

We are a Christian family owned service whose goal is to help establish evangelical churches and ministries by providing them with low cost church furnishing options. To this end we are offering a limited selection, which allows us to keep prices low.  For example our Worship Chair is available in only 6 fabrics, so we can have them mass produced in higher quantities. We keep these in stock (most of the time) and ready to ship out. These chairs are made overseas and imported to our warehouse in the center of the country.  This process helps keep the prices low. We have included the most popular options (bookrack, card pocket and ganging device) on all Worship Chairs to eliminate additional costs.

2.  What if we want more fabric choices?

Several of our chairs are available in custom fabrics.   Ask your sales rep for details.  One example is our Freedom  chair, which is manufactured when you order, so you can choose from a greater variety of fabrics.  You can also choose which options you prefer, but all of this costs more to provide, so the prices are higher.  Freedom chairs are made in the USA of American materials.

3.  How can we make payment and order chairs?

We accept MasterCard, Visa and Discover,  AMEX and also Paypal.  Of course we also accept checks.  If you pay by check we can offer the lowest prices. We also have a bank account with Bank of America so if you are near one you can go to the bank and pay us there. On large orders we suggest using Escrow.com.  If you use a card, the issuing card services charges us a 3% service fee.  We have a $1 per chair discount for paying by check to pass along this savings and keep our prices low. To place an order please call us at 540-493-0540 or email. 

4.  Are the chairs guaranteed?

Yes of course!  All chairs have a minimum 5 year warranty. The Liberty chair has a 5 year warranty - we could make it longer but we want to keep the price as low as possible.  The Freedom chairs have a 20 year frame warranty and 5 years on all other components. The Pioneer has a 25 year frame warranty. Specials have various warranties.

5.  How long have you been in business?

Our parent firm, Gabriel Church Services, has been in business and assisting churches since 1991.  We have furnished tens of thousands of churches nationwide.  Please ask us if you would like references, we are glad to provide this info. Be sure to check our references at the Better Business Bureau!  And check any company you want to send money to with Dunn and Bradstreet.  D&B is the industry credit and financial reporting arm for all businesses, and you will want to check references.

6. What are the delivery options?

Chairs can be shipped by freight line, our trucks, or you can pick them up. Our delivery trucks operate in the areas east of the Mississippi River.  We will be glad to assist in either way.  Please note that freight lines are not operated by us and we are subject to their delivery schedules and rules.

7. What about shipping damages?

Occasionally chairs can be damaged in shipping. It is your responsibility to check the merchandise upon arrival and note any damage on the shipping ticket before the driver leaves.  Failure to do so may prohibit us from making replacements.  After you have properly noted any damage, contact us for replacement options. Do not refuse damage shipments, it will only delay the replacements.

8.  What about FREE SHIPPING?

We offer free shipping on chairs that are stocked in our main warehouse (such as The Worship Chair) and which we can deliver on our company trucks, when you order 100 or more.  Please note that in order to offer free shipping we have to have full trucks, so delivery to your area make be in 1 week, 2, 3 or even occasionally 4 weeks.  Since we are geographically located in the middle of the east coast, and five hours inland, we are centrally located to offer you the option of delivery or pickup.  If your item is offered with free delivery and you wish to pick it up, ask your sales representative about additional discounts.